Tuesday, March 9, 2010

SWOT ANALYSIS & SMART PLAN

SWOT ANALYSIS & SMART PLAN

There are many methodologies for business planning. One of the more well-known ones is the SWOT (Strengths, Weaknesses, Opportunities, Threats) Analysis. There are also methodologies for ensuring that the plan objectives are the right type of objectives, such as the SMART (Specific, Measurable, Achievable, Realistic, Time-lined) Plan. Next we will take a look at both of these in the context of SEO.

SWOT ANALYSIS:

Sometimes you need to get back to the basics and carry out a simple overview strategy of where you are in the marketplace, and where you would like to be. A simple SWOT analysis is a great
starting point. It creates a grid from which to work and is very simple to execute.

As you can see from the SWOT chart in below, Strengths and Weaknesses usually stem from internal (on-site, business operational, business resource) sources, whereas Opportunities and Threats are from external sources.

SWORT CHART


Where does SEO fit in here? To explore this, it is helpful to use an example. Take Business X. It has a website that was built on WordPress, makes use of category tagging, adds at least one
page of content every two days, and has excellent knowledge of its industry. Its domain name isn't ideal -- Businessnameandkeyword.com -- but it is decent.

Business X does not get much traffic from search engines, but its rival, Business Y, does because Business Y has had its website up for a long period of time and received some great links along the way. Business Y doesn't have any SEO plan and relies on its main page to bring in all traffic.

This is because Business Y has a keyword-rich domain name and people have linked to the site using the domain name (giving it keyword-rich anchor text), and because of its longevity on the Web.

There aren't a lot of target search queries; in fact, there are fewer than 50,000 for the core set of keywords. Business X's site ranks on the second page of Google results, whereas Business Y
is ranked #3, with Wikipedia and About.com taking up the top two positions.

Neither of the businesses is spending money on PPC (paid search) traffic, and the niche doesn't have much room for other entrants (there may be 10 to 15 competitors). Both sites have similar link authority in terms of strengths and numbers. The businesses deal in impulse purchases -- the products evoke strong emotions.

SWOT chart data for Business X


The preceding analysis suggests quick wins for the Business X site, as well as where the priorities are. It also forms a great starting point for a long-term strategy and tactical maneuvers. This example is simplistic, but it illustrates how instructive a fleshed out SWOT can be. It does require you to have analyzed your site, the main competitor(s), the keywords, and the search
engine results pages (SERPs).


SMART PLAN

Every company is unique, so naturally their challenges are unique. Even a second SEO initiative within the same company is not the same as the first initiative. Your initial SEO efforts have changed things, creating new benchmarks, new expectations, and different objectives. These all make each SEO project a new endeavor.

One way to start a new project is to set SMART objectives. Let's look at how to go about doing that in the world of SEO.
  • Specific objectives are important. It is easy to get caught up in details of the plan and lose sight of the broader site objectives. You may think you want to rank #1 for this phrase or that, but in reality you want more customers. Perhaps you don't even need more customers, but you want higher sales volume, so in fact having the same number of orders but with a higher average order value would meet your objectives better.

  • Measurable objectives are essential if one is to manage the performance in meeting them -- you can't manage what you can't measure. SEO practitioners have to help their clients or
    organizations come to grips with analytics, and not just the analytics software, but the actual processes of how to gather the data, how to sort it, and most important, how to use it to make informed decisions.

  • Achievable objectives are ones which can be accomplished with the available resources. You could decide to put a man on Mars next year, for example, but it is just too big an undertaking to be feasible. You can be ambitious, but it is important to pick goals that can be met. You cannot possibly sell to more people than exist in your market. There are limits to markets, and at a certain point the only growth can come from opening new markets, or developing new products for the existing market.

    Aside from basic business achievability, there are also limits to what can rank at #1 for a given search query. The search engines want the #1 result to be the one that offers the most value for users, and unless you are close to having the website that offers the most value to users, it may be unreasonable to expect to get to that position, or to maintain it if you succeed in getting there.

  • Realistic objectives are about context and resources. It may be perfectly achievable to meet a certain objective, but only with greater resources than may be presently available. Even a top ranking on the most competitive terms around is achievable for a relevant product, but it is realistic only if the resources required for such an effort are available.

  • Time-bound is the final part of a SMART objective. If there is no timeline, no project can ever fail, since it can't run out of time. SEO generally tends to take longer to implement and gather momentum than paid advertising. It is important that milestones and deadlines be set so that expectations can be managed and course corrections made.
"We want to rank at #1 for Bunk Beds" is not a SMART objective. It doesn't identify the specific reason why the company thinks a #1 ranking will help it. It doesn't have a timeline, so there is no way to fail. It doesn't state an engine on which to be #1, so there's a guaranteed argument if it means to rank on GOOGLE and you get the job done on Yahoo!.

"To increase Term Bunk Beds generated by natural search by 30% over six months" is a far better objective. There is a deadline, and the company can certainly gauge progress toward the specific objective. The company can look at its current market share and the resources committed to see whether this is achievable and realistic.

Source: Art of SEO

Monday, March 1, 2010

Do’s & Don’ts of Social Media Marketing

Do’s & Don’ts of Social Media Marketing

Social media marketing (SMM) may appear like child’s play. After all, what is there to it? Create a bunch of profiles, Digg a little, Stumble a bit and you are set, right? Wrong! That is the exact attitude that can kill your social media campaign (and dreams) before it can begin.

I don’t mean to suggest that it is beyond a social media novice to successfully carry out a marketing campaign. Armed with enough knowledge, I am fairly certain, even a novice will be able to pull it off. Nor am I making it out to be more complex than rocket science. However, approaching it with a complacent attitude definitely won’t be helpful. Social media, as much ‘fun’ as it is, is not without rules. And successful social media marketing is possible only if one, pro or novice, follows these rules.

DO’S!

  1. Build a strong social network. So, you have a profile on Twitter, so, it has over thousands followers. You pat yourself on your back for building such a strong social network. Boy, are you ever so wrong? Have you taken care to ascertain how many of these thousands of followers are legit? And how often do you interact with your followers, respond to the tweets you receive? Less than positive answers to either of these questions mean that despite the impressive number of followers, your social network is as weak as it can get. Interact with your network, only that can ensure your network is as true to you as you want it to be and that your message is conveyed successfully.
  2. Expend your effort building the trust quotient of your site. If yours is not a trusted site, set about working on improving the areas it is found lacking in. When you engage in SMM, you are inviting the entire world to scrutinize your site, if you think it won’t be able to stand up it, wait until you are ready to launch you campaign. You can start by ensuring your site is clean of harmful viruses and spammy links.
  3. It’s simple, it may sound a little hackneyed, but it is also true – pretty impossible to drive a social media campaign without a blog. Bloggers pioneered and now sustain social media, without them, there would be nothing to Digg, or Like or Stumble. Social media would be reduced to a couple of social networks and unending streams of status updates. (All right, maybe a little more than that, but you get the picture). Integrate a blog (pretty easy to do with Word press) into your site and update it regularly with ‘good’ content!
  4. This is a classic tip, works every time. You may remember a time when ‘List’ posts were all the rage (as a matter of fact, they are still very popular), how they could draw traffic to a blog like nothing else could. Well, now with the immense popularity that video sharing sites seem to enjoy, creating a video in the vein of a List post (for example, a ‘How To’ or an ‘x Best Tips’ video) and uploading it on sites like YouTube and Tubemogul is something that can really benefit your SMM efforts. Sure, you wouldn’t say no to instant exposure and the possibility of reaching millions of viewers. Apart from YouTube, you can promote the links to the videos on sites like Facebook and Twitter, and effortlessly double the exposure your brand stands to receive.
  5. Keep your eyes peeled and your ears open, and your finger on the pulse. Bad anatomical idioms aside, being aware of all the changes happening around you on the web is important not just in social media marketing, but any kind of marketing on line. Subscribe to feeds from relevant sites, use an RSS reader (like, Zune or Feedreader) and be among the first to comment on posts you like or find particularly relevant. Commenting on posts is great way to get in to the thick of the social activity on a site, but being the first commenter will give you the opportunity to initiate a discussion and channel it in the direction you wish to.
  6. Social media marketing can hardly be possible unless you are willing to be, you know, social. It’s a given that you should make your presence felt on all the major social sites, but what is equally important, but is often overlooked is being part of micro-communities – that are relevant to your business. While your message may get lost in the irrelevant ‘noise’ on established social sites, it has more probability of reaching the intended audience in a smaller, but niche, micro-community. If you have a site about pet grooming, joining a niche community for dog lovers like Dogster will greatly help your business.
  7. Stick to your brand philosophy! Just because you are depending on a (relatively) modern approach to marketing doesn’t mean you have to abandon your brand’s basic ideology, which has hitherto guided you. Let your brand philosophy guide your SMM strategy, it will stop you from over-promising and help sustain your brand identity.
  8. Be familiar with the social culture of the communities you frequent – very important, lest you commit a social faux pas and the other members banish you from the community. If you have ever participated in a forum discussion, you know what I mean. Like forums, social communities have a certain culture – certain jargons they favor, certain topics that are preferred. If you wish to be accepted as part of a community, be sure you are well-versed with its ways and are prepared to adapt. Though essentially they do the same thing, Digg and Reddit has different and distinct cultures; if you are found to be pro-Reddit on Digg, you’ll be buried even before you can say social!

DON’Ts!

  1. Don’t ‘spam’ on social sites. A no-brainer, really. Everyone on the Internet knows that Spam = Evil, so if you are engaging in social spamming, you are clearly prepared to see your SMM campaign die an extremely quick death. But to those of you, who are yet to commit this cardinal of sins, let me say this: DON’T DO IT! Not only you lose your credibility, social or otherwise, but all your efforts will go to naught as well. Social spamming isn’t limited to offering unsolicited irrelevant links on social sites; posting promotional comments (with or without links), Digging or Stumbling posts on popular topics that are in no way related to your site, even sending automated Direct Messages on twitter are considered spammy practices.
  2. Avoid blatant marketing tactics, be subtle. I know what you are thinking, “what’s the point of having a ‘subtle’ marketing campaign?” I am afraid that’s the way things work in social media. The ‘social’ element (a.k.a user/follower/fan) in social media apparently has little patience for overtly promotional and gimmicky marketing tactics. Give then fun contests, quizzes and games that don’t ‘corrupt’ the social space too much, and they’ll love you!
  3. Don’t forget to keep your social profiles live and updated. One would think, this goes without saying, but there are enough ‘dead’ profiles out there to change one’s thinking. I don’t like following, friending or even ‘fanning’ inactive profiles, I can only imagine it is true of other social media users too. Freshness is of the essence in social media, if all a profile can provide is stale information, it is of little use to anyone.
  4. Don’t forget about Online Reputation Management. A significant amount of signals monitored in ORM come from social sites. So, while you are engaged in SMM, it is of vital importance to gauge user reaction to your product and to take appropriate measures to counter any less-than favorable signal. If these negative signals point to an actual problem with your product, take them to heart and address the issue immediately. If they aren’t, work to rectify the wrong perception.
  5. Don’t drop search in favor of social. You SMM efforts should complement your SEO efforts. Choosing one over the other will turn out to be nothing so much as a mistake. Continue building links and optimizing your site while you build your presence in social media.
  6. Don’t try to do too much too fast. Let your SMM take a natural course. Natural being the keyword here; just because you figured you got into the game a little too late, don’t try to make up for it by working over time. So, tweeting updates every half an hour – bad idea. Your followers want to receive useful tweets from you, even one tweet a day will very likely keep them happy. Try not to flood their streams with less-then-useful, overtly promotional tweets, this holds true for your activity on other social sites as well.
  7. You social media activities should be primed to bring exposure to your site. They certainly should not be used to go on the offence and slander your competition. Battling it out with a competition can do more harm than good to your SMM efforts.
  8. Don’t engage in social climbing – you can’t have a successful SMM campaign if you have only people with big, established profiles on your network. While seeking to climb the social ladder, arguably in an effort to boost the importance of your profile, you may lose out on many a potential customer.

Consider these rules while you are chalking out your SMM marketing plan and you can stop worrying about your efforts backfiring on you.

Do’s & Don’ts of Social Media Marketing